Ty Cobb Backer: 0:00

I don't know if I had a topic for today. You know it would be pretty much doing whatever it takes knowing when to leave from the front. I guess you know it's kind of part of the trip.

Victor Yori: 0:16

And then we were struggling with you know, typical roofing stuff.

Ty Cobb Backer: 0:23

And so I decided to take a road trip down to Greenville, I guess, for a day and a half a day in Atlanta, and for those of you that might be watching this, don't be frustrated Every day come see you guys or reach out to you. When we were in Greenville, just, it wasn't that, that kind of trip Wasn't a hangout trip, it was all, all work, no play. We did actually get to take the team out to cop golf last night and, uh, it was nice. It was nice hanging out at fellow shippy, a broader rate and all that good stuff.

Ty Cobb Backer: 1:06

But I think one of my biggest things, you know, when I travel, you know, I tend to be always like, if it's over, like a day or two, I tend to, well, I don't know like I feel like I'm off. You know like I feel like I'm off. You know like by by, by rhythm, my, you know by by regular processes, by schedule, by scheduling things off, whether it's my, my sleeping schedule, like I said I could, I can do, especially being away from my family and stuff. Uh, you know, and and I guess if anyone's listening, like, throw something in the comments, like if you experienced the same thing where you just feel like something's off right, like you're just not just not fully you uh, and comment if you got any solutions for that. But you know, and I've done, I, I, I think I've done pretty well with the amount of traveling that we've done. You know, trying to stay at the moment Not so many different moving parts, and I think that's probably the biggest thing that I struggle with is compartmentalizing all of the different things that I have going on, you know, whether it's work, work, businesses, family stuff. And I think one of the biggest things that bothered me was or that may have been, you know, antagonizing me a little bit was I missed Janet On Tuesday we came down here and of course we didn't do anything over the weekend, last weekend, but we're rushing home right now. We left at four o'clock this morning to get home at this time.

Ty Cobb Backer: 2:55

If you haven't wished Janna a happy birthday yet, please reach out. Clean through, you know, as Dick always seems to be my sidekick if Janna is not with me. Clean through, you know, because Vic always seems to be my sidekick. If Jan is not with me, vic is with me, or Glenn or somebody, but usually and John's came with us on our adventures too. There's Cal and everybody at the Spectrum Family. But, jan, you know we like if our relationship was any different than what it is today. Honestly I don't think we would be where we're at today If she was one of those.

Ty Cobb Backer: 3:35

Oh, you work too many hours or, you know, you travel too much and you're away from the kids. You know we made an agreement, like a picky sweater, long, long, long time ago that pretty much whatever it takes, whatever it takes, and she's been besides front of kind so, but anyhow. So thank you, gina, and happy birthday, happy belated birthday, and Father's Day Sunday, I think this Sunday. So it's time Taking a short little trip, russian Army rocket, gina, we're taking a short little weekend trip together. Well, what is, you know, irritating me and trying to deal with other little things that pop up and stay in the moment and stay positive and keep everybody pumped up.

Ty Cobb Backer: 4:36

And if anybody's got any solutions or techniques that they've used, you know whether it's from packing. You know the night before getting your suitcase out, like a week before, slowly putting things into it and like, what do you take and how much do you take? And you know if you're going for three days, do you take nine pairs of underwear, nine pairs of socks? I'm serious question, you know what I mean. Like because I've traveled a lot, I've tried a lot of different things to to make it more comfortable and be present, be there, get dressed, plenty of rest and that's thing. You know I'm okay, like the first night. I think it's it's funny because some nights when I get to a place, maybe the first night, I don't sleep well. Right, because I'm in a new place, uh, or I'll sleep really well because of the traveling, but then the second night I can't sleep, my mind's racing, you know, or just in a different place and things aren't where I'm used to them being. But the one thing that I can tell you that that has helped me a couple of different things. I'll share some tricks that I've done.

Ty Cobb Backer: 5:43

One is work out. Actually, something came up that, quite frankly, pissed me off While being on the road and Vic and I came back to the hotel room and nothing that anybody didn't bring, but nothing that really has anything to do with it, just kind of I don't't know stuck in my crawl a little bit. So I went to the gym and I didn't tell you about it, but I I ended up going to the gym and and, uh, I, I've worked, I've worked out like it was such a great pump and I even texted janet and I said, listen, I I need to be tough for all things Before I work out, because it is such a good workout, like I did an extra set of reps and went five pounds heavier, like it was, it was just it was, it was good, but anyhow, that's, you know. So, working out especially like if you're having trouble sleeping, working out because for me that's a normal, normal part of my routine. I work out almost every day. If I don't walk on the treadmill or jog on a treadmill or lift weights or something like a near old. Luck is and and I'm actually kind of envious of Jana, because now I got her hooked, so last night she's up to two minutes, 44 degrees, tubs, down to 44 degrees and she did two minutes. So I'm super proud of her and I think she's getting the medicinal effects from it, like the health effects from it, you know, because she got arthritis in her shoulder and stuff like that. But it does so many things that for me it gives me clarity, it helps boost my metabolism, just so many aches and pains and inflammation and just it's. For me it's not a game changer, it's a life changer.

Ty Cobb Backer: 7:39

Ok, it's cold, cold showers, things like that, and I think my issue with cold showers is that I've done them for so long because of the fearless 44, but I still do them when I'm on the road. But my technique for that especially in Greenville, because y'all think you got cold water in Greenville, but you should come up north to the great state of Pennsylvania and our well water much colder. I think our water is at least 50 degrees, at least when it comes out of the spit, but anyhow. So what I have to do when I'm in Greenville or Atlanta or even Florida is I have to take a really hot shower first, kind of do my business, I wash my hair, soap up, lather up, do all that stuff, but then I rinse with as cold water as I possibly can, and that really helps too.

Ty Cobb Backer: 8:35

Again, that's trying to repeat the same things I do at home. It kind of just make me feel it. It's normal to me, right, because I am a creature of habit. So I need to make sure that my toothpaste is the same when I travel, my toothbrush is the same when I travel, my trimmers, like everything that I have. I bought duplicates of everything so I don't have to like necessarily run home unpack. You know, all of my toiletries I keep a bag packed, that's one thing that I do. All of my vitamins I have extra packs of vitamins that I that I keep with me in my uh carrying bag.

Ty Cobb Backer: 9:13

And I know it's kind of off topic a little bit, but for those of us that travel and I know a lot of people that watch us travel, like Mike Goldenstein, I mean all of us travel I mean we just do, we just travel, whether it's to events, to retreats, to, you know, whatever, we just travel. And anybody that just traveled a fortune or price a year, you know what do you do to take with you, what do you take with you to make you more comfortable, and it's a serious question. But for those of you that travel for work, like I, would like to pick my Golden Stein's brain, because that dude travels more than anybody that I think I know. I mean that dude always someplace. And then when you travel a lot reacclimating, like when you get home, or don't you reacclimate because you're just getting ready to go back on the road, because I know when Vic and I, I think two years ago, we traveled weekly. There may have been a week where we would come home for a whole week, but that following week we're going back on the road and I think for me, the hardest part there was coming back and trying to get my head wrapped around. You know where I was. Of course, the deed helps that Other projects that I have going in the background that a lot of people aren't even aware of, besides those of you that are super close to me. But I, you know, I, I think now that I struggled, I really struggle with feeling we were, you know, pretty jacked on the way down back out here, uh, focused, that we stayed focused, that was mission accomplished. But I think the biggest thing I don't know if it was that I was just missing being home this time, you know, like my, my bathroom schedule was off, you know everything was off and I guess.

Ty Cobb Backer: 11:07

But going back to my question, how do you combat your routine when you finally get a routine? Routine, because we haven't traveled there that much this, this past winter. We didn't do the amount of events and stuff besides traveling to, you know, to spactor locations and stuff like that, which one of the other things is is, you know, with consistency, is staying at the same places, lodging at the same places when we can, because of the normalcy that it gives me, and that I think that was one of the good perks of this trip was is that you know the. The Valley people knew us, the you know people. It's it's kind of like cheers. You know, though, where people know your name, kind of thing. Uh, so that's it's kind of like cheers. You know. Go where people know your name, kind of thing. Uh, so that's that's one way that we've, you know, combated that. You know, the just to feel normal and not so much out of place.

Ty Cobb Backer: 12:06

But, uh, you know dealing with that, uh, emotional, you know. I guess that, uh, you know a side topic that's kind of kind of complements is is dealing with emotional turmoil. Not that I dealt with it, but I'm just I'm gonna go off probably on a different tangent here uh is dealing with emotional turmoil, you know, and not always fixated on the five percent that may be going wrong, but trying to stay positive and upbeat and not taking out like if I am having a bad day or I do get pissed off, not taking it out on somebody else, because maybe I'm in a position or I'm at a place that I don't want to be and I feel like somebody else should be there, you know, and here I'm at a place that I don't want to be and I feel like somebody else should be there, you know, and here I'm taking it out on everybody else because maybe I'm not getting my way, Things aren't going the way that I thought they should go, you know, and not, you know, letting it ruin my whole day and somebody else's day, but trying to seek the positive and not freezing up. So there was a cool course where we could have just simply said uh, you know what? Let's just go back to the office and hang out sales. You know, and if, like, we stuck to the goal, we completed the goal, you know, and with those little things that would pop up every now and then, you know, not getting stuck and not staying fixated on it and moving beyond it. And you know and I'm using that as an example, not that anything really wrong happened, but I, being an entrepreneur or being a manager, you know, and even if it's to work as much as I do when I go pilot or the pilot and listening to the shit that I got to deal with. You know, like you know, all the emails that we receive is somebody else's problem, right, text messages, somebody else's problem. You know, that's just what we do. We're fixers, we fix, we fix it, fix people's bruise, we fix people's problems, we fix people's issues and sometimes we're people's punching bags. And how do we recover from that and how do we stay resilient and move past that? You know, not stay fixated.

Ty Cobb Backer: 14:36

For me, I try to think about okay, what's my what? Okay, done phone calls over, is there something that I need to do to resolve this issue or is it something I can't do now? Pass the way till Monday? You know, again, compartmentalizing it, putting it back here, moving on, you know, is definitely a skill that I suck at and have sucked at over the years. Man, like something would happen, I don't care what it is, shoelace would break, dude day ruined, everybody's day's ruined, and I'm not happy until it is. You know, I just get so jacked up on stuff Like I couldn't move on, I couldn't push forward, I would get so stuck in stupid stuff. And it's crazy because like major things would happen and like I could deal with that, but like something, things would happen and like I could deal with that, but like something little would happen, like I'd freak out and just manage and lead and parent and just everything. Really bad, you know.

Ty Cobb Backer: 15:45

And I think what one thing it's really helped me is just watching other people behave poorly. We had a situation come up and I feel like someone treated me very poor okay, right, wrong or indifferent. It's kind of how I felt. But I don't know how many times in my life, in my career, my childhood, my teenage years, where something like that would have happened and and listen, it was minuscule, but too much work by my actions, by the freaking, swift, sharp flick of my tongue, and just slice their throat and go straight for the jugular and just blow it so far out of proportion because I felt like they hurt my feelings or they're treating me badly or whatever. Right, instead of taking into consideration that maybe they're in a place, a position, a spot that is making them feel super uncomfortable. Right, and unfortunately that probably has nothing to do with me, but I happened to be there and it was taken out on. Okay, I've done it. I don't know how many times I've done it.

Ty Cobb Backer: 17:05

It's just like pulling out in front of somebody and they, the person that you go out in front of, they, they, their behavior is so poor and so bad. It's so ridiculous. That's me there go I, okay, and I know how that made me feel. Or some asshole riding your ass going up the highway, right. That's me there go I, right.

Ty Cobb Backer: 17:26

So I've got to experience it on both sides and it's kind of like how do I want to?

Ty Cobb Backer: 17:30

How do I want to react? How do I want to respond to that? Do I want to be graceful and empathetic and hey, no problem, no, I can't Shit, no problem, man, you know what I mean and today I'm not perfect at it, but I would say and I think Vic got the experience a couple of times, he even mentioned it to me, you know, like it basically said to me thank you for being a good example to me, you know, because people want to be around people that are in control, right, they want to know when a situation pops off like I don't want my team and I'm sure there's still people on the team today that has experienced me just losing my shit, right, and there are. There is a time and a place to lose your shit. Don't get me wrong, because I'm not put on this earth to be a doormat either. Ok, because I'll bend, but eventually I will break. But I know when I need to shut off before I get to that point and, unfortunately, sometimes when I think I'm shutting off and I'm going to shut off, I end up taking it out of rocket terror. And I got to watch myself and be careful there too, because I've poured into everybody else and you know, empathetic, capacious, tolerant. Then I get home and it's kind of like they'll look at me wrong man, and I don't even have to say anything. They see it, you're not learning that. They see it. Yep, they scatter. You know, learning that. They see it. Yep, they scatter. You know, and I don't want to live like that. Even my animal sets that shit Like three dogs and cats, three grandchildren God help, last a month. You know, listen, we get to do this, we don't have to.

Ty Cobb Backer: 19:13

Now I was thinking that almost the entire time down there. I even texted Jana when we were down there, right before we walked into that big meeting down at Atlanta. You know, normally I'm nervous, a little bit nervous. You know, before a big meeting like that, dude, I was actually super excited. I've been leading up to this. I've been excited about that because I think a lot of people would look at it as negative, but it wasn't. I mean it was. I was super excited. I could wait for the opportunity that was going to be presented to us, and five minutes I was sitting in the truck, we were at the wrong place and I texted Jan out that we get to do this.

Ty Cobb Backer: 19:50

We get to do this thing, no matter how bad we think it is, no matter how good we think it is, both of which are temporary. You know what I mean? The good days are temporary. The bad days, the mediocre days, that shit's just temporary, right? But you know what we get to do this? We get to experience this joy. We get to experience this pain. You know, what have I learned from any of this? What has brought me joy? I'm going to seek more of that. What has brought me this pain? Oh, I do not want to experience that. I don't want to do that. Right, if I can keep my eyes open and remove the blinders, you know, and start really trying to enjoy life more, even in, even in times of turbulence. Right, because it's happening for us. It really truly is. We talk about this all the time and it's like what does that actually really mean? Like, can you say that to yourself when you're going through shit? Like practice that. And I have, like, like I, why I know this is happening for a reason. Like, why is this happening for us right now? Why is this?

Ty Cobb Backer: 21:04

We had a conversation with mike and he's talking about, you know, somebody being real super nitpicky about something. I was like, dude, that's great, right, like that's now use that as standard. I don't know how many times we've come across you know people that just their expectations are so high, you know, and it creates a tough atmosphere. It creates tough, you know, to please and we're all people Please respect us. We're sorry, you know, and of course, all we want to do is just love it.

Ty Cobb Backer: 21:37

Those around us, those that we love, this we work for, you know, and it went somewhat dissatisfied. But if you could look at it in terms of like, okay, that's the standard, because if we can keep this person happy, I'm not saying you need to come a doormat or anything I have to. I'm speaking more for, uh, customer entrepreneurial. You know customer relations, right, and and I'm not saying every customer's good fit either right, sometimes you gotta walk through some of them bad ones to realize that's just not a good fit. But in this particular situation, where this is a big customer for us or it's kind of like you know, big client long term.

Ty Cobb Backer: 22:21

A third way of courage for that customer and they have an individual that works for them that their standard just seeks to be a little bit higher than everybody else. Not unrealistic? I don't think it seems unrealistic, but that's the standard. You know, the SEC for the team, and sometimes there has to be consequences for people's eyes to open up like send it back out, send them a back charge, if you know there's got to be some form of I don't even want to use the word punishment, but some kind of ramification right for for their act. Like it's a bitch I'd be like eaters don't tolerate that like it's gonna make you and make sure everything's tidy, or it's you're. You're gonna spend three hours later taking care of this, or you're gonna to backtrack or whatever. Mikey, I'm just going to use that as a setting a standard. That's a good opportunity to set a standard, a learning lesson for the team and getting over it right, get over it, and that's how SOVPs and KPIs are formed. You know, that's something else we worked on a lot too. You know, as things came up, it was kind of like and I know this might sound dumb but Tam wrote us a KPI or, I'm sorry, an SOP for our food drive, so then we can share that with everyone else. Like, this is how we've done it. I'm not saying it's a hundred percent, I'm saying this is a framework in which has worked for us in the past. And here you go, this is how we perform a food drive, so other locations can host their own food drives, right. So instead of running from that, trying to reinvent the wheel every time that we do it Now, next year we can look back to SRP. Right, if we appoint someone head of the like, here's your SRP. You know and I'm using I'm using the VDRI as an example and you could be a member there's a new position that we just filled with a service technician and service manager at the Greenville location. So Tim wrote out an SRP and then I looked at it and then we kind of threw in like how I used to do it, with calendar and stuff like that, so then we could share it with Mike. And you know of training by hearsay. That works when there's three people in the organization.

Ty Cobb Backer: 25:31

But as we grow and go through those growing pains, it stayed resilient. It's like, hey, why don't we jot this stuff down as we go along here, as things pop up. Now we got to have certain piece for everything. But again something else that we talked about, like we need to go review some of them. Some of these might be five years old, some of them might only be six months old.

Ty Cobb Backer: 25:56

But now that we hired someone else to do a different position and removed something off somebody's plate that's no longer required to do that position. The SOP is going to change. Then we've noticed some of that recently too, where John and Jane's things were kind of overlapping, so people were reaching out to John when now it's in fact James's position to take care of emails and things like that. So you know what I mean. As our eyes are open to like why this is happening for us, we we catch them at like, oh, we've got to revamp the SOP, that's they're still reaching out. That's why so-and-so's still being attacked in these emails who no longer is in that position because they've moved on to a different and better position. You know what I mean. It's like when you can start having these moments of clarity and stop stay it, staying stuck in the negative Dude, like I can't like the older I get, like I can't stand being around negative people. I can't stand negative shit.

Victor Yori: 26:56

You know, Ty, I think the biggest thing is is that, wherever our mindset is at that moment, that's what we're looking for For being negative, we're only looking at the negative stuff.

Ty Cobb Backer: 27:08

Yeah.

Victor Yori: 27:08

You know what I mean. Yeah, that's the biggest takeaway from it. If you do what you said to do, which none of us are perfect at, but if you do that, if you say, okay, what am I being taught here, you know what's the lesson, you know what I mean, then you're looking for the positive.

Ty Cobb Backer: 27:36

You're looking and that's how to find those things, to build on the sepsis. You know what I mean. Yes, totally, totally. But if you're stuck in the negative, there's no solution there and it's not going to come to you when you're just bitching, you complaining and poking and prodding and belittling and there's no solution there. You know what I mean. It's like if you could train your mind. It's a skill. It's a skill to look for the lies. Yeah, there's some negative. It's cool, but you're trying to give. Got to ask that.

Ty Cobb Backer: 28:06

And whether it's writing SFPs, whether it's sitting down with that individual would have an adult conversation without making each other feel like a piece of shit or you know, acting like you're superior, you're looking down, you know at them or whatever you know. I mean it's not, it's really truly not even worth it. Uh, and one, think about the emotional hangover that you experience by staying stuck and the negative and why you think why, why you're like why don't I have the energy? I? I got so much of my that I have to do, and a lot of that is because one, they're not as a cult. Two, you think you could do it better than anybody else, right, and that's negative thinking. That is negative thinking. And then you get resentful at everybody else because they're not helping you with any time they've ever tried to help you.

Ty Cobb Backer: 29:00

You know, I got this. In the long run you'd be. You look like dipshit. Yeah, you look like dipshit. Yeah, you look like dipshit. So you know, and I think we've got the experience a little bit of all this, you know, and I'm tired. I don't know if you're tired, but I'm tired, not necessarily, I think, maybe from being up at three o'clock this morning, maybe a little tired. I'm road weary, yeah, road weary, yeah. But uh, you know, I think, you know, I think I'm going to wrap it up.